{"id":28824,"date":"2021-05-18T12:26:54","date_gmt":"2021-05-18T19:26:54","guid":{"rendered":"https:\/\/agileeducation.org\/?p=28824"},"modified":"2021-05-18T12:40:38","modified_gmt":"2021-05-18T19:40:38","slug":"working-agreements-for-distributed-teams-ernesto-custodio","status":"publish","type":"post","link":"https:\/\/agileeducation.org\/es\/working-agreements-for-distributed-teams-ernesto-custodio\/","title":{"rendered":"\"Acuerdos de trabajo para equipos distribuidos\" de Ernesto Custodio, MBA, Ph.D."},"content":{"rendered":"<p>[et_pb_section fb_built=&#x201D;1&#x2033; _builder_version=&#x201D;3.27.3&#x2033; min_height=&#x201D;1116px&#x201D; custom_margin=&#x201D;||-1px|||&#x201D; custom_padding=&#x201D;0px|||||&#x201D; fb_built=&#x201D;1&#x2033; _i=&#x201D;0&#x2033; _address=&#x201D;0&#x2033;][et_pb_row _builder_version=&#x201D;3.27.3&#x2033; custom_padding=&#x201D;||2px||false|false&#x201D; _i=&#x201D;0&#x2033; _address=&#x201D;0.0&#x2033;][et_pb_column type=&#x201D;4_4&#x2033; _builder_version=&#x201D;3.27.3&#x2033; _i=&#x201D;0&#x2033; _address=&#x201D;0.0.0&#x2033;][et_pb_text _builder_version=&#x201D;3.27.3&#x2033; text_line_height=&#x201D;1.8em&#x201D; header_font=&#x201D;Open Sans|800|||||||&#x201D; custom_margin=&#x201D;30px||||false|false&#x201D; _i=&#x201D;0&#x2033; _address=&#x201D;0.0.0.0&#x2033;]<\/p>\n<h1>&#x201C;Working Agreements for Distributed Teams&#x201D; from Ernesto Custodio, MBA, Ph.D.<\/h1>\n<p class=\"post-meta\">by Ernesto Custodio | May 17, 2021<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#x201D;3.27.3&#x2033; text_line_height=&#x201D;1.8em&#x201D; header_font=&#x201D;Open Sans|800|||||||&#x201D; header_2_font=&#x201D;Raleway|700|||||||&#x201D; hover_enabled=&#x201D;0&#x2033; _i=&#x201D;1&#x2033; _address=&#x201D;0.0.0.1&#x2033;]<\/p>\n<p>Upgrade your <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Scrum&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;&amp;lt;!-- wp:paragraph --&amp;gt;Scrum is a lightweight framework that helps people, teams, and organizations generate value through adaptive solutions for complex problems.&amp;lt;br\/&amp;gt;&amp;lt;!-- \/wp:paragraph --&amp;gt;&lt;\/div&gt;\"  href=\"https:\/\/agileeducation.org\/es\/glossary\/scrum\/\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]'  tabindex='0' role='link'>Scrum<\/a> events, empower your <a class=\"glossaryLink\" aria-describedby=\"tt\" data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Scrum Team&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;&amp;lt;!-- wp:paragraph --&amp;gt;The fundamental unit of Scrum is a small team of people, a Scrum Team. A Scrum Team consists of one Scrum Master, one Product Owner, and Developers (defined as anyone working on the sprint increment). Within a Scrum Team, there are no sub-teams or hierarchies. It is a cohesive unit of professionals focused on one objective at a time, the Product Goal.&amp;lt;br\/&amp;gt;&amp;lt;!-- \/wp:paragraph --&amp;gt;&lt;\/div&gt;\" href=\"https:\/\/agileeducation.org\/es\/glossary\/scrum-team\/\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">Scrum team<\/a>, and more. Join <a href=\"https:\/\/agileeducation.org\/become-a-trainer\/\" title=\"Become a Scrum Trainer\"><a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Scrum&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;&amp;lt;!-- wp:paragraph --&amp;gt;Scrum is a lightweight framework that helps people, teams, and organizations generate value through adaptive solutions for complex problems.&amp;lt;br\/&amp;gt;&amp;lt;!-- \/wp:paragraph --&amp;gt;&lt;\/div&gt;\"  href=\"https:\/\/agileeducation.org\/es\/glossary\/scrum\/\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]'  tabindex='0' role='link'>Scrum<\/a> Trainer<\/a>, <a href=\"https:\/\/www.scrumatscale.com\/scrum-inc-trainer\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Scrum at Scale Trainer\"><a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Scrum&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;&amp;lt;!-- wp:paragraph --&amp;gt;Scrum is a lightweight framework that helps people, teams, and organizations generate value through adaptive solutions for complex problems.&amp;lt;br\/&amp;gt;&amp;lt;!-- \/wp:paragraph --&amp;gt;&lt;\/div&gt;\"  href=\"https:\/\/agileeducation.org\/es\/glossary\/scrum\/\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]'  tabindex='0' role='link'>Scrum<\/a>@Scale Trainer<\/a>, and distributed teams expert <a href=\"https:\/\/agileeducation.org\/trainer\/ernesto-custodio\/\" title=\"Ernesto Custodio\">Ernesto Custodio<\/a> as he explores team working agreements &#x2013; in a virtual environment:<\/p>\n<blockquote>\n<p>I consider working team agreements to be an actual artifact, not an optional one. The <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Scrum&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;&amp;lt;!-- wp:paragraph --&amp;gt;Scrum is a lightweight framework that helps people, teams, and organizations generate value through adaptive solutions for complex problems.&amp;lt;br\/&amp;gt;&amp;lt;!-- \/wp:paragraph --&amp;gt;&lt;\/div&gt;\"  href=\"https:\/\/agileeducation.org\/es\/glossary\/scrum\/\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]'  tabindex='0' role='link'>Scrum<\/a> Guide recognizes the three <a class=\"glossaryLink\" aria-describedby=\"tt\" data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Artifacts&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;&amp;lt;!-- wp:paragraph --&amp;gt;Items which represent work or value. There are 3 Artifacts in Scrum; (Product Backlog, Sprint Backlog, and Product Increment).&amp;lt;br\/&amp;gt;&amp;lt;!-- \/wp:paragraph --&amp;gt;&amp;lt;!-- wp:buttons --&amp;gt;&amp;lt;div class=&amp;quot;wp-block-buttons&amp;quot;&amp;gt;&amp;lt;!-- wp:button {&amp;quot;className&amp;quot;:&amp;quot;is-style-outline&amp;quot;,&amp;quot;fontSize&amp;quot;:&amp;quot;small&amp;quot;} --&amp;gt;&amp;lt;div class=&amp;quot;wp-block-button has-custom-font-size is-style-outline has-small-font-size&amp;quot;&amp;gt;Product Backlog&amp;lt;\/div&amp;gt;&amp;lt;!-- \/wp:button --&amp;gt;&amp;lt;!-- wp:button {&amp;quot;className&amp;quot;:&amp;quot;is-style-outline&amp;quot;,&amp;quot;fontSize&amp;quot;:&amp;quot;small&amp;quot;} --&amp;gt;&amp;lt;div class=&amp;quot;wp-block-button has-custom-font-size is-style-outline has-small-font-size&amp;quot;&amp;gt;Sprint Backlog&amp;lt;\/div&amp;gt;&amp;lt;!-- \/wp:button --&amp;gt;&amp;lt;!-- wp:button {&amp;quot;className&amp;quot;:&amp;quot;is-style-outline&amp;quot;,&amp;quot;fontSize&amp;quot;:&amp;quot;small&amp;quot;} --&amp;gt;&amp;lt;div class=&amp;quot;wp-block-button has-custom-font-size is-style-outline has-small-font-size&amp;quot;&amp;gt;Product Increment&amp;lt;\/div&amp;gt;&amp;lt;!-- \/wp:button --&amp;gt;&amp;lt;\/div&amp;gt;&amp;lt;!-- \/wp:buttons --&amp;gt;&amp;lt;!-- wp:paragraph --&amp;gt;&amp;lt;br\/&amp;gt;&amp;lt;!-- \/wp:paragraph --&amp;gt;&lt;\/div&gt;\" href=\"https:\/\/agileeducation.org\/es\/glossary\/artifacts\/\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">artifacts<\/a>, but the <a class=\"glossaryLink\" aria-describedby=\"tt\" data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Working Agreement&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;&amp;lt;!-- wp:paragraph --&amp;gt;An agreed upon set of norms, practices, and policies that establish how team members work together.&amp;lt;br\/&amp;gt;&amp;lt;!-- \/wp:paragraph --&amp;gt;&lt;\/div&gt;\" href=\"https:\/\/agileeducation.org\/es\/glossary\/working-agreement\/\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">working agreement<\/a> is not one of them. For a distributed team member environment to work effectively, a comprehensive <a class=\"glossaryLink\" aria-describedby=\"tt\" data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Working Agreement&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;&amp;lt;!-- wp:paragraph --&amp;gt;An agreed upon set of norms, practices, and policies that establish how team members work together.&amp;lt;br\/&amp;gt;&amp;lt;!-- \/wp:paragraph --&amp;gt;&lt;\/div&gt;\" href=\"https:\/\/agileeducation.org\/es\/glossary\/working-agreement\/\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">working agreement<\/a> is crucial.<br> &#xA0;<br> Various factors make agreement considerations challenging, such as working hours, personal time, workspace availability, and many other aspects that used to be controlled in the office. These factors are now out of our control as remote operations become exceedingly more common due to the global pandemic environment. Working agreements need to be made to account for this change. Organizations that assume co-located teams can operate in the same manner as distributed teams can be dangerous for productivity and members&#x2019; well-being.<\/p>\n<p>&#xA0;<\/p>\n<p>When it comes to the <a class=\"glossaryLink\" aria-describedby=\"tt\" data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Working Agreement&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;&amp;lt;!-- wp:paragraph --&amp;gt;An agreed upon set of norms, practices, and policies that establish how team members work together.&amp;lt;br\/&amp;gt;&amp;lt;!-- \/wp:paragraph --&amp;gt;&lt;\/div&gt;\" href=\"https:\/\/agileeducation.org\/es\/glossary\/working-agreement\/\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">working agreement<\/a>, there are different scenarios that should be addressed. If any scenarios could be considered a significant risk, a solution should be agreed upon in the <a class=\"glossaryLink\" aria-describedby=\"tt\" data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Working Agreement&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;&amp;lt;!-- wp:paragraph --&amp;gt;An agreed upon set of norms, practices, and policies that establish how team members work together.&amp;lt;br\/&amp;gt;&amp;lt;!-- \/wp:paragraph --&amp;gt;&lt;\/div&gt;\" href=\"https:\/\/agileeducation.org\/es\/glossary\/working-agreement\/\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">working agreement<\/a>. For example, a potential issue may be that remote team members will have difficulty meeting and collaborating. This challenge can be resolved by establishing mandatory collaboration hours in the <a class=\"glossaryLink\" aria-describedby=\"tt\" data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Working Agreement&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;&amp;lt;!-- wp:paragraph --&amp;gt;An agreed upon set of norms, practices, and policies that establish how team members work together.&amp;lt;br\/&amp;gt;&amp;lt;!-- \/wp:paragraph --&amp;gt;&lt;\/div&gt;\" href=\"https:\/\/agileeducation.org\/es\/glossary\/working-agreement\/\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">working agreement<\/a>. A few caveats for this common scenario would be to ensure requests are immediately addressed, members have access to a computer and can communicate through the appropriate tools, and that completed work is documented properly using the agreed management software.<\/p>\n<p>&#xA0;<\/p>\n<p>Identifying and coming up with solutions to potential issues will be the primary basis for the <a class=\"glossaryLink\" aria-describedby=\"tt\" data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Working Agreement&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;&amp;lt;!-- wp:paragraph --&amp;gt;An agreed upon set of norms, practices, and policies that establish how team members work together.&amp;lt;br\/&amp;gt;&amp;lt;!-- \/wp:paragraph --&amp;gt;&lt;\/div&gt;\" href=\"https:\/\/agileeducation.org\/es\/glossary\/working-agreement\/\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">working agreement<\/a>. These agreements should include any details about circumstances that might help members work more efficiently and should be as detailed as necessary for every member to understand. If there is a statement that everyone can clearly understand, keeping that item concise can simplify the agreement.<\/p>\n<p>&#xA0;<\/p>\n<p>Another aspect of complexity in working agreements is the potential for new members to understand the agreement. For example, if a team has been together for years, it may be tempting to use inside information or omit details because the entire team is familiar with the same concepts. However, ensuring that new members can read the same document and have the same understanding will improve onboarding and mitigate the learning curve associated with joining an established team. Working agreements should be universally understood, and the only way to fully achieve this is to discuss members&#x2019; needs and differences.<\/p>\n<p>&#xA0;<\/p>\n<p>The detail involved in working agreements is another aspect that can be adapted as the team progresses. If an agreement item does not specify a scenario that the team often faces, going back and adjusting that item to fit the team&#x2019;s precise needs will create a formal procedure to address the issue or hindrance.<\/p>\n<p>&#xA0;<\/p>\n<p>Additions to the <a class=\"glossaryLink\" aria-describedby=\"tt\" data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Working Agreement&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;&amp;lt;!-- wp:paragraph --&amp;gt;An agreed upon set of norms, practices, and policies that establish how team members work together.&amp;lt;br\/&amp;gt;&amp;lt;!-- \/wp:paragraph --&amp;gt;&lt;\/div&gt;\" href=\"https:\/\/agileeducation.org\/es\/glossary\/working-agreement\/\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">working agreement<\/a> may not always be foreseen, and the document may need to be adapted to circumstances along the way. Revising the agreement to address current issues the team may face will help create a flexible team capable of change and growth.<\/p>\n<p>&#xA0;<\/p>\n<\/blockquote>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#x201D;3.27.3&#x2033; custom_padding=&#x201D;||2px||false|false&#x201D; _i=&#x201D;1&#x2033; _address=&#x201D;0.1&#x2033;][et_pb_column type=&#x201D;4_4&#x2033; _builder_version=&#x201D;3.27.3&#x2033; _i=&#x201D;0&#x2033; _address=&#x201D;0.1.0&#x2033;][et_pb_text _builder_version=&#x201D;3.27.3&#x2033; text_line_height=&#x201D;1.8em&#x201D; header_font=&#x201D;Open Sans|800|||||||&#x201D; header_2_font=&#x201D;Raleway|700|||||||&#x201D; width=&#x201D;100%&#x201D; _i=&#x201D;0&#x2033; _address=&#x201D;0.1.0.0&#x2033;]<\/p>\n<h2>Connect with Ernesto:<\/h2>\n<p>Follow Ernesto on <a href=\"https:\/\/www.linkedin.com\/in\/ernestocustodio\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ernesto Custodio on linkedin\">LinkedIn<\/a><\/p>\n<p>Learn more about <a href=\"https:\/\/www.agilegenesis.com\/about-the-instructor\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ernesto Custodio Bio\">Ernesto<\/a><\/p>\n<p>Learn more about Ernesto&#x2019;s company, <a href=\"https:\/\/www.agilegenesis.com\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Agile Genesis\">Agile Genesis (https:\/\/www.agilegenesis.com\/)<\/a><\/p>\n<p>Register for an upcoming <a href=\"https:\/\/www.agilegenesis.com\/classes\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Upcoming Scrum Training Courses\">Agile Genesis Course<\/a><\/p>\n<p>Read the original <a href=\"https:\/\/www.agilegenesis.com\/post\/working-agreements-for-distributed-teams\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Original Post by Ernesto Custodio\">blog post<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Join <a class=\"glossaryLink\" aria-describedby=\"tt\" data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Scrum&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;&amp;lt;!-- wp:paragraph --&amp;gt;Scrum is a lightweight framework that helps people, teams, and organizations generate value through adaptive solutions for complex problems.&amp;lt;br\/&amp;gt;&amp;lt;!-- \/wp:paragraph --&amp;gt;&lt;\/div&gt;\" href=\"https:\/\/agileeducation.org\/es\/glossary\/scrum\/\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">Scrum<\/a> Trainer and <a class=\"glossaryLink\" aria-describedby=\"tt\" data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Scrum&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;&amp;lt;!-- wp:paragraph --&amp;gt;Scrum is a lightweight framework that helps people, teams, and organizations generate value through adaptive solutions for complex problems.&amp;lt;br\/&amp;gt;&amp;lt;!-- \/wp:paragraph --&amp;gt;&lt;\/div&gt;\" href=\"https:\/\/agileeducation.org\/es\/glossary\/scrum\/\" data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]' tabindex=\"0\" role=\"link\">Scrum<\/a>@Scale Trainer Ernesto Custodio from Agile Genesis as he discusses working agreements for distributed teams.<\/p>\n","protected":false},"author":12,"featured_media":28829,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","footnotes":""},"categories":[22],"tags":[51],"class_list":["post-28824","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>&quot;Working Agreements for Distributed Teams&quot; 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